General Terms of Shipping and Payment

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Our goal is to ensure that your ordered products reach you as quickly and conveniently as possible. Below, we detail our shipping terms and conditions.

 

1. Delivery Methods and Our Partners:

• Courier Service: We provide convenient and fast home delivery throughout the country in cooperation with our reliable courier partners (e.g., GLS, Foxpost Home Delivery, MPL). The package will be delivered directly to the address you provide.

• Parcel Point Delivery: You have the option to pick up your order at designated parcel points (e.g., Foxpost Parcel Locker, Packeta Point, Posta Pont), allowing you to collect your package flexibly, tailored to your own schedule.

• Personal Pickup: Where applicable, our online store also offers personal pickup at our premises/shop by prior appointment or during business hours. You will be informed of the details of this option during the checkout process.

 

2. Shipping Rates:

Shipping rates may vary depending on your chosen delivery method, the weight and size of the package, and the delivery address.

• Flat Rate: In certain cases, we apply a uniform shipping fee to all orders.

• Free Shipping Above a Threshold: We provide free shipping for orders exceeding a certain cart value (e.g., HUF 30,000), depending on the selected delivery method. Free shipping applies to a single delivery attempt. If the delivery/handover fails on the agreed-upon day and time due to the buyer's fault, shipping fees will incur for subsequent delivery attempts, which will be invoiced to you.

• Personal Pickup: Personal pickup is generally free of charge.

The exact shipping rates will be displayed on the checkout page after you select your preferred delivery method.

 

3. Delivery Time:

• For in-stock products, we deliver the package within 5 business days (typically 2–5 business days) from the date the order is placed.

• In the case of ready-made paintings, we pack the items after the order is received and will contact you by phone to coordinate the specific day and time of delivery.

• For pre-order or custom-made products, delivery times may vary; you will be notified of this in detail on the product page or in the confirmation email.

• The courier service will typically notify the recipient of the exact delivery window via email or SMS.

 

4. Order Tracking:

A tracking number will be generated for every dispatched package, which we will send to you via email after the order has been shipped. You can use this number to easily track the journey of your package on the courier service's website.

 

5. Delivery Process and Issues:

• The courier service will usually make multiple delivery attempts. If delivery is unsuccessful, they will leave a notification or contact you by phone to coordinate delivery.

• Please inspect the integrity of the package in the presence of the courier upon receipt! If the package is damaged, please have the courier write a damage report (official record) and notify us of the issue immediately so we can assist you.

 

General Payment Terms

We offer various convenient and secure payment methods in our online store so that you can choose the one that suits you best.

 

1. Accepted Payment Methods:

• Online Credit/Debit Card Payment: The fastest and most convenient payment method. We provide secure online card payments through our online store's integrated payment providers (e.g., PayPal, Stripe). Your credit card details are transferred directly to the payment provider’s system via an encrypted connection, guaranteeing maximum security.

• Cash on Delivery (Cash or Card with the courier/at the pickup point): You have the option to pay the order value upon receiving the package, either in cash or by credit/debit card, directly to the courier or at your chosen pickup point. Cash on delivery may incur an additional fee, of which you will be informed when selecting this payment method.

• Bank Transfer (Pre-payment): You can pay for your order in advance via bank transfer. In this case, we will dispatch the package after the funds have cleared in our bank account. Our bank details will be sent to you in the order confirmation email.

• Online Payment Systems: If our webshop accepts other online payment systems (e.g., PayPal), this option will be displayed and selectable on the checkout page.

 

2. Payment Security:

Online credit card payments are processed in accordance with the highest security standards through encrypted connections within the systems of trusted, third-party payment providers. Our online store does not store any credit card data.

 

3. Invoicing:

An electronic invoice (e-invoice) will be issued for every completed order, which will be sent to the email address you provided after the package is dispatched.

 

4. Payment Deadline (for Bank Transfers):

In the case of pre-payment via bank transfer, please transfer the amount within 2 business days of placing your order. If the funds do not arrive in our bank account within this period, we reserve the right to cancel your order.

 

5. Modifications and Cancellations

Modifications to orders for ready-made paintings:

After submitting the order, but prior to dispatch, modifications can be made by calling +36 30 359 3924 or by emailing kuckofesto@gmail.com.

 

Modifications to orders for made-to-order paintings:

After submitting the order, modifications can be made within 3 days by calling +36 30 359 3924 or by emailing kuckofesto@gmail.com.

 

Order cancellation for ready-made paintings:

After submitting the order, but prior to dispatch, the order can be cancelled by calling +36 30 359 3924 or by emailing kuckofesto@gmail.com.

 

Order cancellation for made-to-order paintings:

After submitting the order, the order can be cancelled within 3 days by calling +36 30 359 3924 or by emailing kuckofesto@gmail.com.

 

Right of Withdrawal (Applies exclusively to ready-made paintings in undamaged, flawless condition):

For online orders, consumers are entitled to a 14-day right of withdrawal. Within this period, the purchased product may be returned to us without giving any reason, provided it is in its original, undamaged condition.

The 14-day right of withdrawal does not apply to made-to-order (custom) paintings, as these are individually crafted according to your specific requests and personal requirements!

 

 

LEGAL JURISDICTION

For issues not regulated by these terms and conditions, the prevailing local laws and regulations shall apply.

This material was prepared within the framework of the Sándor Demján "Every business should have its own website program". The information and images contained in this material are for informational purposes only. Under no circumstances do they constitute legal advice or legal recommendations, and they may not serve as the basis for any legal decision or action. Magyar Telekom Nyrt. does not guarantee the legal correctness, timeliness, or completeness of the content provided in this material.